Privacy Policy

We collect information you provide directly to us:

• When you place an order: your name, email address, mobile number, and delivery address.
• When you submit a contact or inquiry form: your name, email address, and message.
• When you apply for a role via our Careers page: your name, email, and any resume/CV you send us.

We also collect limited technical information automatically:

• Device and browser type, IP address, and general usage analytics, via Google Analytics/Google Tag Manager — only after you consent through our cookie banner.
• Basic order metadata (device type, approximate location from IP) recorded against each order for fraud-prevention and support purposes.

• To process and deliver orders, and to provide warranty/AMC service against them.
• To respond to inquiries, quote requests, and support requests.
• To send order-related communication (confirmation, delivery updates, service reminders).
• To improve the site, based on aggregated, consented analytics.
• To meet legal, accounting, or regulatory obligations where applicable.

We do not sell your personal information to third parties.

We use cookies for essential site functionality and, only with your consent, for analytics via Google Tag Manager/Google Analytics. You can change your preference at any time using the "Cookie Settings" link in the footer.

Patient imaging studies and reports handled through our tele-reporting/teleradiology workflow are not collected through this website's public forms. That data is transferred and processed under a separate onboarding arrangement with each partner hospital or diagnostic center, with access-controlled and logged handling. If your facility's compliance team needs details on our data-handling practices before onboarding, contact us directly at info@nationalhcltd.com.

We share information only where necessary to operate our business:

• With delivery/courier partners, to fulfill your order.
• With payment processors, if you complete an order through a payment gateway rather than cash on delivery.
• With Google (Analytics/Tag Manager), only for consented analytics.
• Where required by law or a valid legal request.

We retain order and inquiry records for as long as needed to fulfill the purpose they were collected for, and as long as required for accounting or legal record-keeping. You can request deletion of your personal data by contacting us, subject to any records we're legally required to retain.

• Decline non-essential cookies at any time via Cookie Settings.
• Request a copy of the personal data we hold about you.
• Request correction or deletion of your personal data.

Questions about this policy or your data: info@nationalhcltd.com · +8801708887936 · 31/E, FSCL SK Tower (6th Floor) Topkhana Road, Purana Paltan, Dhaka-1000, Bangladesh.