Question 1

Can I order directly through the website?

Accepted Answer

Yes — most products in our catalog can be added to cart and ordered directly. For institutional purchases (bulk hospital orders, tender-based procurement, or anything needing a formal quotation), contact our sales team instead of using the cart — we'll issue a proper quote with your negotiated pricing and terms.

Question 2

Do you sell to individuals, or only hospitals and clinics?

Accepted Answer

Both. Medical digital devices for home use (like glucose meters and monitoring equipment) are sold to individual customers same as any retail order. Surgical equipment and larger clinical systems are typically ordered by hospitals, clinics, and diagnostic centers directly.

Question 3

Are your products genuine and regulatory-approved?

Accepted Answer

We supply from established manufacturers and, where we are the authorized distributor for a brand in Bangladesh, that's stated on the product page. If a specific regulatory certificate or DGDA registration document isn't listed on a product page and you need it for procurement purposes, email us the product name and we'll send the documentation directly.

Question 4

Which areas do you deliver to?

Accepted Answer

We deliver across Bangladesh. Dhaka-metro orders are typically fastest since our office and stock are based here. For hospitals outside Dhaka, delivery timelines depend on the equipment size and whether on-site installation is required — we'll confirm a specific timeline when you order or request a quote.

Question 5

Does installation come with the equipment, or is it separate?

Accepted Answer

For surgical and clinical equipment that needs setup (imaging systems, hospital software integrations, larger diagnostic devices), installation and initial training are part of the order — this is arranged directly with our service team once delivery is confirmed. Small home-use devices ship ready to use and don't need installation.

Question 6

What happens if an item is out of stock?

Accepted Answer

Checkout will tell you if requested quantity exceeds what we have in stock. For high-demand or large equipment orders, contact us directly — we can often source additional stock from our suppliers within a committed timeline rather than leaving you to guess from the website.

Question 7

What's covered under warranty?

Accepted Answer

Warranty terms vary by product and manufacturer — most equipment carries the manufacturer's standard warranty, which we honor and service locally. See our Warranty, Service & AMC page for the full breakdown, or ask before ordering if a specific warranty term matters for your procurement decision.

Question 8

Do you offer Annual Maintenance Contracts (AMC)?

Accepted Answer

Yes, for hospital and clinic equipment we offer AMC plans covering scheduled maintenance and priority breakdown support. Details are on the Warranty, Service & AMC page — worth arranging before your existing warranty runs out so there's no coverage gap.

Question 9

A device isn't working — how do I get it serviced?

Accepted Answer

Call +8801708887936 or email support@nationalhcltd.com with your order number or the device's serial number. Our team will confirm whether it's a warranty repair, an AMC visit, or a paid service call, and get a technician scheduled.

Question 10

How does the tele-reporting workflow work?

Accepted Answer

Your facility transfers imaging studies to us (details are set up per diagnostic center during onboarding), a radiologist in our network reviews the study, and a signed report is returned to you. See the Tele-Reporting page for the current setup process and turnaround expectations.

Question 11

What's the turnaround time for a reported study?

Accepted Answer

Turnaround depends on study type and priority — routine studies and urgent/stat reads are handled on different timelines. We confirm specific SLA commitments directly with each diagnostic center during onboarding rather than quoting one blanket number here, since imaging volume and modality mix affect it.

Question 12

Is patient data handled securely?

Accepted Answer

Yes — image transfer and report handling follow access-controlled, logged workflows. If your facility's compliance team needs specifics on our data-handling practices before signing on, contact us and we'll walk through it directly rather than leaving it to a generic statement here.

Question 13

What payment methods do you accept?

Accepted Answer

Standard orders are confirmed as Cash on Delivery. For institutional and hospital orders, we also work with bank transfer and purchase-order based billing — mention this when you contact sales and we'll set up the right payment terms for your organization.

Question 14

Can I get a formal quotation for a tender or hospital procurement process?

Accepted Answer

Yes. Email info@nationalhcltd.com with the product list, quantities, and any documentation your procurement process requires (technical specs, compliance certificates, company profile) and we'll prepare a formal quotation.

Answers before you order, install, or report a study.

Ordering equipment & devices

Delivery & installation

Warranty & after-sales service

Tele-Reporting / teleradiology reporting

Payments & institutional orders